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How to file a Grievance

What is a grievance?

A grievance is a type of complaint that does not involve payment or denial of services by Longevity Health Plan. For example, you would file a grievance if:

  • You have a problem with things such as the quality of your care during a hospital stay;
  • You feel you are being encouraged to leave your plan;
  • Waiting times on the phone, at a network pharmacy, in the waiting room, or in the exam room;
  • Waiting too long for prescriptions to be filled;
  • The way your doctors, network pharmacists or others behave;
  • Not being able to reach someone by phone or obtain the information you need; or
  • Lack of cleanliness or the condition of the office.
Who can file a grievance?

A grievance may be filed by any of the following:

  • You may file a grievance
  • Your authorized representative
Why file a grievance?

You are encouraged to use the grievance procedure when you have any type of complaint with Longevity Health Plan, especially if such complaints result from misinformation, misunderstanding, or lack of information.

Where can a grievance be filed?

You may file a standard grievance over the phone or in writing to:

  • Longevity Health Plan of Florida: 1-866-224-9499 (TTY 711)
  • Longevity Health Plan of Illinois 1-888-886-9770 (TTY 711)
  • Longevity Health Plan of New Jersey 1-888-899-8490 (TTY 711)
  • Longevity Health Plan of New York 1-888-885-7337 (TTY 711)
  • Longevity Health Plan of Oklahoma 1-888-585-1611 (TTY 711)
  • Longevity Health Plan of North Carolina 1-888-312-5196 (TTY 711)
  • Longevity Health Plan of Michigan 1-888-312-8825 (TTY 711)
  • Longevity Health Plan of Colorado 1-888-313-3609 (TTY 711)

Fax: 1-855-969-5853

Mail:

Longevity Health Plan
Appeals and Grievance Department
PO Box 21063
Eagan, MN 55121

If you would like you can file a complaint directly to Medicare by filling out the complaint form at https://www.medicare.gov/MedicareComplaintForm/home.aspx.

Can I expedite a grievance?

Yes, you may file an expedited grievance by calling:

  • Longevity Health Plan of Florida: 1-866-224-9499 (TTY 711)
  • Longevity Health Plan of Illinois 1-888-886-9770 (TTY 711)
  • Longevity Health Plan of New Jersey 1-888-899-8490 (TTY 711)
  • Longevity Health Plan of New York 1-888-885-7337 (TTY 711)
  • Longevity Health Plan of Oklahoma 1-888-585-1611 (TTY 711)
  • Longevity Health Plan of North Carolina 1-888-312-5196 (TTY 711)
  • Longevity Health Plan of Michigan 1-888-312-8825 (TTY 711)
  • Longevity Health Plan of Colorado 1-888-313-3609 (TTY 711)

Yes. If you disagree with Longevity Health Plan’s decision to extend the timeframe or Longevity Health Plan’s decision to process your expedited request as a standard request. In such cases, you may file an expedited grievance and receive a response within twenty-four (24) hours of receipt.

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